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- Where do you work?
- I work at Patricia Seybold Group, a virtual niche consulting firm. We help our clients figure out how to make it easier for their customers to do business with them. We also publish a strategic news service that covers technology trends as they relate to customer experience (search & findability, customer self-service, etc). We created a mapping process called Customer Scenario(R) Mapping and we use it to bring our clients together with their customers to map out scenario-based outcomes. My CEO is the best-selling author of Customers.com and has also written Customer Revolution and Outside Innovation.
- What do you do there?
- I am the COO and Chief Community Officer, which means I do a little of everything. I manage our day-to-day operations, as well as our client relationships, and I recruit members for our 3 customer communities: Visionaries, Pioneers and the CSM Exchange. I am a Certified CSM Consultant so I facilitate Customer Co-Design Sessions when necessary.
- Favorite things?
- The thing I love the most about my job is that it's different every day. I love to talk to people and build relationships.
Personally I love to be outdoors, and I'm a self-proclaimed jock. But not with the jock attitude.
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